Frequently asked questions

What types of medical supplies do you offer?

We supply a wide range of high-quality medical equipment and supplies, including laboratory devices, imaging & radiology products, dental equipment, hospital furniture, ICU & newborn unit solutions, and orthopedic & physiotherapy items.

How do I place an order online?

Simply browse our Products section, select the items you need, and add them to your cart. Proceed to checkout, fill in your billing and delivery information, choose a payment method, and confirm your order. You’ll receive an order confirmation by email once your purchase is successful.

What payment methods do you accept?

We accept secure online card payments (Visa, MasterCard), mobile money options where available (e.g., M-Pesa), and bank transfers. If you have questions about payment options or need assistance, feel free to contact our support team.

How much does shipping cost?

Shipping costs depend on the delivery location, weight, and size of items ordered. You’ll see the final shipping price at checkout before confirming your purchase. For large equipment or freight items, additional costs may apply.

How can I contact you?

You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.

How can I contact customer support?

You can reach our support team via the Contact Us page, email, phone, or live chat (if available). We’re here to help with questions, order support, or product guidance.